Email saga only gets worse.....
So, 23 years ago working for Windsor Television, or Telewest, or NTL Telewest, or VM as it became I obtained a Blueyonder email address, or 3 to be precise as you could have up to 9 per account , this is service account not email account, something I cannot appear to adequately explain to customer service. 15 months ago, these 3 email addresses appeared to vanish from my VM account, no new email addresses could be added, 40 or so phonecalls, 18 emails and over 50 hours of time later I now appear to be faced with the ridiculous situation of being told that I need this to log into my account now !!! Let me briefly summarise. I was told these never existed on my account I explained over 3 calls and emails abundant, that I was sending mails from one of them.... how embarrassing, and that a, 02 account had been created for some reason thus rendering the mails being housed on my, 01 account. The reason I can get these mails was the originating farce of having to use a third party app and password to obtain mails through outlook and change my log on mail, 6 times to be precise due to advice from customer service. My mother cannot send but can receive. Well after months of trying to get them moved across I have all but given up, however my mother still gets her NHS prescriptions, Bank statements etc to them but cannot send or click anything to amend her account details on the prevalent website as cannot verify the old email address, old school attempts of phoning the NHS and banks seem to also fail, Dinosaurs. Something not important to VM customer service but very important to my mother. I have numerous complaints where I only get an update email and no missed calls that say they haven't heard from me in 28 days. My escalations hit a pit of which the depth has no end. At this moment in time I can only access this as now this new craziness is blocking everything trying to link my accounts between o2 and VM using email addresses I do not, apparently, have on accounts that do not exist all of which I am paying for. Not looking for advice here as 22 years in Telco tells me this is an absolute disaster, currently with this newly formed, Communications Ombudsman ...... just really looking for a bit of empathy severely lacking in VM CS and escalations that fellow community people may understand. B PS I know that there is still some good people out there its just hard to find what used to prevalent in the days of VM old.
VM email not working with Gmail app
Hi I've merged my VM and 02 accounts as requested and was forced to also changed my password. I'm able to log in to my emails via a web browser but the Gmail app that I've used to years no longer recognises my account details. I've even tried to remove the account and re-add it. The IMAP settings remain as they were, and published on the VM support pages. Has anyone else experienced this, and can anyone shed any light into why this has happened or how to resolve it? I've tried to reach out to support by phone and Web chat but receive no response!
Cannot send to ntlworld addresses from Apple mail domains
This has been going on for a few weeks. I know several people who have the same issue. When I send a mail from my Apple mail account, which is any mail address with icloud.com or me.com to an NTL mail address, I always get the following bounce back. host mxin10.virginmedia.com[84.116.6.18] refused to talk to me: 421 EHLO MXIN201 Your HELO/EHLO outbound.qs.icloud.com is not matching your DNS configuration p-east3-cluster7-host12-snip4-10.eps.apple.com ;id=AbHquzV01O9B8;sid=AbHquzV01O9B8;mta=mx4-prd-nl1-vmo;d=20250501;t=231742[CET];ipsrc=57.103.84.251; Reporting-MTA: dns; outbound.qs.icloud.com X-Postfix-Queue-ID: D9BB4180053F The error basically means the virgin mail servers are refusing the connection from the apple mail servers.VM Email Address and/or Password not recognised
Hi all, I’ve had my VM email account for over a decade, mainly for emails. After a recent technical issue that impacted email access, I’ve been transitioning to my iCloud address. However, I still need access to my VM email for important information collected over the years. Currently, I can’t log in or reset my password. When I try, I receive this message: “Please ensure you provide the email address you use to sign in to My Virgin Media.” Support asks for a postcode or account number, but I no longer have access to this information since the account is over ten years old and the related VM contract is inactive. Despite this, emails can still be sent to my VM address. I’m concerned the account might have been dissolved without warning. Could anyone advise on how I can regain access or reset the password? Thank you for any support.Virgin Media mail does not work on any device
As of days ago I have entirely lost access to my Virgin mail account. The website is totally down! mail.virginmedia.com and mail2.virginmedia.com do not load on any device, on any browser, from any IP address or in any mail client. The link from virginmedia.com does not work. Cookie clearing does not resolve. No word on this highest severity critical issue from Virgin! I'm currently not able to see or respond to any urgent and important communication. Whatever trust in this brand I had remaining is wholly destroyed. When will we get answers from Virgin and a fix??!!