Forum Discussion

jmpaul's avatar
jmpaul
Hanging out
12 months ago

Virgin Media mail does not work on any device

As of days ago I have entirely lost access to my Virgin mail account. The website is totally down!

mail.virginmedia.com and mail2.virginmedia.com do not load on any device, on any browser, from any IP address or in any mail client. The link from virginmedia.com does not work. Cookie clearing does not resolve.

No word on this highest severity critical issue from Virgin! I'm currently not able to see or respond to any urgent and important communication. Whatever trust in this brand I had remaining is wholly destroyed. When will we get answers from Virgin and a fix??!!

 

broken
Lost Emails
mail
unresponsive
virginmedia
  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi jmpaul, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with accessing your emails. There was an issue that was raised but this has since been resolved. 

    Can you please let us know if you're still having an issue? 

    Thanks,