VM Email Address and/or Password not recognised
Hi all, I’ve had my VM email account for over a decade, mainly for emails. After a recent technical issue that impacted email access, I’ve been transitioning to my iCloud address. However, I still need access to my VM email for important information collected over the years. Currently, I can’t log in or reset my password. When I try, I receive this message: “Please ensure you provide the email address you use to sign in to My Virgin Media.” Support asks for a postcode or account number, but I no longer have access to this information since the account is over ten years old and the related VM contract is inactive. Despite this, emails can still be sent to my VM address. I’m concerned the account might have been dissolved without warning. Could anyone advise on how I can regain access or reset the password? Thank you for any support.Virgin Media mail does not work on any device
As of days ago I have entirely lost access to my Virgin mail account. The website is totally down! mail.virginmedia.com and mail2.virginmedia.com do not load on any device, on any browser, from any IP address or in any mail client. The link from virginmedia.com does not work. Cookie clearing does not resolve. No word on this highest severity critical issue from Virgin! I'm currently not able to see or respond to any urgent and important communication. Whatever trust in this brand I had remaining is wholly destroyed. When will we get answers from Virgin and a fix??!!