Email saga only gets worse.....
So, 23 years ago working for Windsor Television, or Telewest, or NTL Telewest, or VM as it became I obtained a Blueyonder email address, or 3 to be precise as you could have up to 9 per account , this is service account not email account, something I cannot appear to adequately explain to customer service.
15 months ago, these 3 email addresses appeared to vanish from my VM account, no new email addresses could be added, 40 or so phonecalls, 18 emails and over 50 hours of time later I now appear to be faced with the ridiculous situation of being told that I need this to log into my account now !!!
Let me briefly summarise.
I was told these never existed on my account
I explained over 3 calls and emails abundant, that I was sending mails from one of them.... how embarrassing, and that a, 02 account had been created for some reason thus rendering the mails being housed on my, 01 account.
The reason I can get these mails was the originating farce of having to use a third party app and password to obtain mails through outlook and change my log on mail, 6 times to be precise due to advice from customer service. My mother cannot send but can receive.
Well after months of trying to get them moved across I have all but given up, however my mother still gets her NHS prescriptions, Bank statements etc to them but cannot send or click anything to amend her account details on the prevalent website as cannot verify the old email address, old school attempts of phoning the NHS and banks seem to also fail, Dinosaurs. Something not important to VM customer service but very important to my mother.
I have numerous complaints where I only get an update email and no missed calls that say they haven't heard from me in 28 days. My escalations hit a pit of which the depth has no end.
At this moment in time I can only access this as now this new craziness is blocking everything trying to link my accounts between o2 and VM using email addresses I do not, apparently, have on accounts that do not exist all of which I am paying for.
Not looking for advice here as 22 years in Telco tells me this is an absolute disaster, currently with this newly formed, Communications Ombudsman ...... just really looking for a bit of empathy severely lacking in VM CS and escalations that fellow community people may understand.
B
PS I know that there is still some good people out there its just hard to find what used to prevalent in the days of VM old.
