Forum Discussion

Catbeed64's avatar
Catbeed64
Tuning in
3 years ago
Solved

Virgin.net email account hacked

My virgin.net email account was hacked and I lost access to the account. I've had the account since year dot when Virgin offered free accounts. The account isn't linked to an service account and has never been an option but we have been Virgin media customers every since they bought out Eurobell. It won't accept a password reset. Virgin media support said I should use Google for support or go back to the site where I created the account! Does anyone know how to time travel? 

  • Graham_A's avatar
    Graham_A
    3 years ago

    The Virgin Media Forum Team staff should be able to confirm the status of the email account for you when they reach this thread in a day or so.

    • Catbeed64's avatar
      Catbeed64
      Tuning in

      @Graham_A thank you for your reply the link is of interest too. While it seems that I have no choice but to except that my Virgin.net account is lost, I would like to have had the support of Virgin Media to tell me that the account is no longer being accessed by the hacker and that they are not forwarding my emails onto another address. As I work in IT for a global corporation, to say that there is no one who can check this can't be correct.  They say that if the account is not accessed for 90 days it will be deleted but what if the hacker is still accessing it!

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        The Virgin Media Forum Team staff should be able to confirm the status of the email account for you when they reach this thread in a day or so.

  • Hi Catbeed64,

    Thanks for chatting with me via private message. I'm so pleased I was able to help and you've now regained access to your email account.

    If you need help with anything else, please don't hesitate to get back in touch!

    Thanks,

    • WSTSHT's avatar
      WSTSHT
      Joining in

      Hello.   Can you help urgently?!

      My old virgin.net email account (not linked to broadband etc.) has also been hacked and I have been sent an email threat/ request for funds with them quoting my password.   I cannot change my password online and I really need to either change password or delete account straight away.

      Thank you

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)

        Hi WSTSHT,

        Thank you for your post, I can see you posted on another thread and we have PM'd you. Please keep to one thread so we can best assist.

        Zoie

  • Hi my virgin.net account was hacked last month too. I've completely lost control of the account as they have changed my password. I spoke to someone at Virgin over the phone and was told they would contact me back but i haven't received any contact since. I would like to regain access to this account can anyone help please?

    • Megan_L's avatar
      Megan_L
      Forum Team

      Hi Wayned81,

      Thanks for using the Community Forums to get this issue with your email looked into, I am sorry you feel it's been compromised! I would be more than happy to look into this for you 🤗

      Could I get some further information on why you feel it's been hacked please? 

      Have you received any communication from the hackers at all? 

      Could you tell me what happens when you try to login please?

      Thanks,

      Megan_L

  • Hi All,

    So our virgin email was hacked back in Feb this year and as a result I lost access to my Microsoft account, upon trying to contact Microsoft to get my account back they explained as it is provided by an ISP I need to contact Virgin. I first noticed this through Xbox when being signed out and upon attempting to log back in the email address was changed to a spam email, meaning there was no way of changing the password. Is it possible to regain access to the email and Microsoft account as there's a lot of important data on them.

    Thanks.