The Virgin Media Forum Team staff should be able to confirm the status of the email account for you when they reach this thread in a day or so.
Hi All,
So our virgin email was hacked back in Feb this year and as a result I lost access to my Microsoft account, upon trying to contact Microsoft to get my account back they explained as it is provided by an ISP I need to contact Virgin. I first noticed this through Xbox when being signed out and upon attempting to log back in the email address was changed to a spam email, meaning there was no way of changing the password. Is it possible to regain access to the email and Microsoft account as there's a lot of important data on them.
Thanks.
Hi joel0409,
A warm welcome and thanks for posting on our community forums. We can certainly investigate this matter further for you.
Before we invite you in for a private chat, can we confirm if you have any active Virgin Media services with us currently.
We only ask as Virgin.net email addresses are normally orphaned accounts. For more information about this, you can check the link here https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-message.
Kind regards Jodi.
