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DeLorean's avatar
DeLorean
Joining in
12 months ago

Virgin Media outgoing SMTP mail server error

Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts.

We receive the error...

Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)'

I have also been contacted by customers in Basingstoke who are also experiencing the same issue.

P.S. Incoming e-mails via POP3 are working fine.

Is anyone else experiencing this problem and is aware of what's going on?

e-mail
email
Error
smtp
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44 Replies

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  • DeLorean's avatar
    DeLorean
    Joining in
    12 months ago

    Okay... an easy fix.
    Virgin Media must've recently changed their requirements for sending e-mail.
    Simply enable: "My outgoing server (SMTP) requires authentication" in each Virgin Media Outlook e-mail account.
    ...and voila the is problem solved!

     

    • Kitt-Cat's avatar
      Kitt-Cat
      Tuning in
      11 months ago

      Hi have you any idea how to sort this in thunderbird. Sorry, ( which a screen shot. ( I’m really struggling ))

    • plaird's avatar
      plaird
      Joining in
      12 months ago

      Hi DeLorean,

      I don't see how the above would work for me.
      I have my own domain and email address and as such have different incoming POP settings.
      Virgin long ago removed my virgin mail account - through lack of use I guess.

      I'm an ancient customer and up until yesterday used smtp.blueyonder.co.uk, port 25, no authentication setting specified. It's been that way for over a decade.

      Now I can receive mail, but any attempt to send gets the dreaded "530 5.1.0 Authentication Required (VM401)" error. I've tried ticking that box above, entering my Virgin Media account creds, changing port etc. but nothing works.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        12 months ago

        plaird If you have your own domain and email address then you need to be using the SMTP server settings provided by your domain email supplier.

  • KatherineN16's avatar
    KatherineN16
    Joining in
    12 months ago

    Same thing with my outgoing emails. Very annoying and no idea why. I’m hoping it will resolve itself… 

    For some reason that I don’t understand I cannot usually send emails from my laptop when away from home but I don’t usually have problems at home.