3rd Party Email Clients
Forgive me, but I posted this question to a different group, and I'm afraid the few answers I was given, habe left me even more perplexed. Hope you don't mind if I try here, issue as follows. Has anyone managed to solve the 3rd party email issue, as a result of virgin e-mail's security upgrade some weeks ago. Webmail works, I think I tested Outlook too, but I've been with Thunderbird for years. Would like to be able to continue doing so, but constantly been getting the password error (You know how frustrating it is if you've experienced it). The solution has something to do with Google App, but cant remember the rest of it. Tech support have absolutely no idea what I'm talking about, no surprise there, doesn't appear on their onscreen instructions obviously. Outside their remit, perhaps, in other words, not their fault. But there has to be a permanent fix, at least I hope there is?? Thank you group.
American Express unable to email Virgin Media Email Addresses
I reported this issue about 5 weeks ago and have not received any updates from Virgin Media. Ticket number: P012878341. It’s been ongoing since at least October 2024. American Express are unable to send emails to Virgin Media customers with @virginmedia.com or @ntlworld.com email addresses. Virgin’s email servers are blocking American Express’ email servers and as such emails are not being delivered. I am unable to receive critical and important emails from American Express (@aexp.com) email addresses because Virgin Media SMTP servers are blocking email from American Express sending servers. Specifically the following AMEX servers are blocked: 139.71.95.77 139.71.95.78 139.71.1.77 When American Express attempts to send emails to myself and other Virgin Media customer’s email addresses, the Virgin Media servers reject the emails with the error: 550 Reverse DNS for your IP is blacklisted here Example sending email address: UKBereavementSupport@aexp.com. Please can somebody help to escalate this issue.
Virgin Media outgoing SMTP mail server error
Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts. We receive the error... Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)' I have also been contacted by customers in Basingstoke who are also experiencing the same issue. P.S. Incoming e-mails via POP3 are working fine. Is anyone else experiencing this problem and is aware of what's going on?Cannot add app password for SMTP
VM seem to have recently changed something to require explicit logging into the SMTP server. The way to resolve this apparently is to generate one of these 4-word app-specific passwords to log into it with. Apparently I can do this within the VM WebMail portal at mail.virginmedia.com. My problem is, I can't get into this portal, I end up at https://www.virginmedia.com/help/virgin-media-mail-unavailable. When I follow the instructions on that page, in Step 2 it says "Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail", but there is no such section on that page for me. Virgin Media Mail doesn't appear at all. I suspect the root problem is that I've never used the mailbox that was originally set up when I moved to NTL World in the first place, I always had my own domain. I guess my VM mailbox has expired due to lack of use, or not migrated or something, and so now I can't get at any of the related sections of the site to create a password to use for SMTP. Any suggestions on what I can do?Blueyonder Email Not Working and Unable to Download to Outlook
I have a blueyonder email account which I have had for over 30 years. I was unable to receive or send emails and hte following error message appeared : "There was a problem signing in to your account. Enter your password again. If you've changed your password recently, make sure you enter the new password" I login to my blueyonder emails primarily on my PC and when I'm out on my mobile (via Microsoft Outlook). I followed the instructions on the virgin website: (i) created a new password - tried several times - failed (ii) used a new email address to login into my account to access my emails on line - tried several times - failed Called customer services and after 3 days they contacted me and I was able to log on to my blueyonder email on line using a gmail address online. I am unable to download my blueyonder emails to my PC using Microsoft Outlook 2010 or to Office 365. My partner also has a blueyonder email address on the same home account and they are not facing any difficulties. I called customer services once again and was promised that someone would call the next day and 5 days later no response! I need to be able to continue to download the emails from blueyonder.co.uk to outlook and asked if the SMTP and POP3 had changed as I had been unable to download emails since the 9th May 2024. She said she did not know what I was talking about and did not know how to resolve my issue and would contact me. Is there anyone else having similar difficulties with their blueyonder emails? How did you resolve it? I forgot to mention, the reason why I need to use Microsoft Outlook as opposed to the online version of the blueyonder account is that I have learning difficulties/disability and I use outlook to help me organise my inbox , set rules, colour coding etc which the blueyonder online does not offer. It is very limiting to any one with learning difficulties and learning disabilities.
Outlook email settings (SMTP)
Hi, I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP). i have entered these as per the guidelines and added the new password. The emails come in but the sync with SMTP doesnt work and gives an error message saying it hasn't authenticated. What can I do? Jill