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DeLorean's avatar
DeLorean
Joining in
7 months ago

Virgin Media outgoing SMTP mail server error

Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts.

We receive the error...

Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)'

I have also been contacted by customers in Basingstoke who are also experiencing the same issue.

P.S. Incoming e-mails via POP3 are working fine.

Is anyone else experiencing this problem and is aware of what's going on?