Forum Discussion

DanG3's avatar
DanG3
Joining in
7 months ago

Unable to access NTLworld email from the web. Works ok from Mobile devices

Hi all, I am unable to acess my xxx.xxx@ntlworld.com email from  a web interface but can access from my mobile. Any ideas how I get his fixed. 

  • coenoby's avatar
    coenoby
    Very Insightful Person
    7 months ago
    DanG3 wrote:

    Hi all, I am unable to acess my xxx.xxx@ntlworld.com email from  a web interface but can access from my mobile.

    Just to clarify, do you still have a VM broadband account?

    The reason I ask is that being able to access the email account via an email app but not being able to access the webmail account is a sign that VM are in the process of closing down the email account.

    The most likely reason for that is that the email account is no longer linked to a live VM broadband account.

    Could that be the case here?

    Coenoby

  • Robert_P's avatar
    Robert_P
    Forum Team
    7 months ago

    Hi DanG3

     

    Sorry to hear of the email issues experienced, we can see you have raised this issue across multiple threads. We ask members to keep to one thread to help avoid confusing the situation and potential delays. The other threads have had a response so please feel free to respond there and we'll get this thread closed down.