Forum Discussion

DanG3's avatar
DanG3
Joining in
8 months ago

Unable to access NTLworld email from the web. Works ok from Mobile devices

Hi all, I am unable to acess my xxx.xxx@ntlworld.com email from  a web interface but can access from my mobile. Any ideas how I get his fixed. 
coenoby's avatar
coenoby
Very Insightful Person
8 months ago
DanG3 wrote:

Hi all, I am unable to acess my xxx.xxx@ntlworld.com email from  a web interface but can access from my mobile.

Just to clarify, do you still have a VM broadband account?

The reason I ask is that being able to access the email account via an email app but not being able to access the webmail account is a sign that VM are in the process of closing down the email account.

The most likely reason for that is that the email account is no longer linked to a live VM broadband account.

Could that be the case here?

Coenoby