Forum Discussion
- Graham_AVery Insightful Person
Sign out of the primary account that you have added the secondary accounts to as additional accounts and then try logging into one of the secondary accounts directly in webmail at https://mail.virginmedia.com/
Do you get any error message or does it bring up the emails?
- Frantic_FrancTuning in
that seems to work but bloody annoying that you have to log into each account to see all the emails, was better the old way
- Graham_AVery Insightful Person
Frantic_Franc That was part of the diagnosis process to see if there was an underlying issue with the secondary email addresses. As they are working correctly then to deal with the initial issue raised I suggest that you go back to the primary webmail page and delete the additional accounts from the webmail settings and then add them back again. If that doesn't work with the current usernames and passwords for the secondary accounts there may be some more changes needed but I won't detail them yet as they are quite complex.
- Robert_PForum Team
Hi Frantic_Franc
Sorry to hear of the email issues experienced, we appreciate you raising this via our forums.
We're you able to follow Graham_A steps and resolve the issue? Do you get the issue across all devices?
Rob
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