Forum Discussion

Frantic_Franc's avatar
Frantic_Franc
Tuning in
12 months ago

The entered credential or authentication information does not work or are no longer accepted by provider.

I have a few secondary email accounts and for a few months now I have been unable to view the emails etc. the message in the title appears if you click on the ! triangle

Need these up and running asap please

  • Graham_A's avatar
    Graham_A
    12 months ago

    Sign out of the primary account that you have added the secondary accounts to as additional accounts and then try logging into one of the secondary accounts directly in webmail at https://mail.virginmedia.com/

    Do you get any error message or does it bring up the emails?

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    12 months ago

    Sign out of the primary account that you have added the secondary accounts to as additional accounts and then try logging into one of the secondary accounts directly in webmail at https://mail.virginmedia.com/

    Do you get any error message or does it bring up the emails?

    • Frantic_Franc's avatar
      Frantic_Franc
      Tuning in
      12 months ago

      that seems to work but bloody annoying that you have to log into each account to see all the emails, was better the old way

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        12 months ago

        Frantic_Franc  That was part of the diagnosis process to see if there was an underlying issue with the secondary email addresses.  As they are working correctly then to deal with the initial issue raised I suggest that you go back to the primary webmail page and delete the additional accounts from the webmail settings and then add them back again.  If that doesn't work with the current usernames and passwords for the secondary accounts there may be some more changes needed but I won't detail them yet as they are quite complex.

  • Robert_P's avatar
    Robert_P
    Forum Team
    12 months ago

    Hi Frantic_Franc

     

    Sorry to hear of the email issues experienced, we appreciate you raising this via our forums.

     

    We're you able to follow Graham_A steps and resolve the issue? Do you get the issue across all devices?

     

    Rob