The entered credential or authentication information does not work or are no longer accepted by provider.
Hello,
My Win 10 no longer supports and deleted my email client, so I've downloaded the Thunderbird email client.
Thunderbird automatically detected my primary email, so no problem there, but it cannot log into my secondary email.
When I log into my Virgin media account "https://mail.virginmedia.com/" and click on "Accounts" it shows both my email accounts, but the secondary email states "The entered credential or authentication information does not work or are no longer accepted by provider."
I have tried to "Edit" the information in that email account, but it just keeps continuing to display the same info, and when I try to set it up in Thunderbird it states "Unable to log in at server. Probably wrong configuration, username, or password".
Both email have been working with no issues up until this morning.
Can anyone please help with this? Many thanks in anticipation and for taking the time to read.
Yes the password for a secondary email address will always be different from the primary email unless you chose to use the same password for both.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email