Forum Discussion

AWVM05's avatar
AWVM05
Just joined
2 days ago

Sorry, we can't sign you in just now

Hi,

I can't access my email account on my laptop. I can still access them via my phone email app.

I receive the below message and nothing I do works, I do not use a VPN. I log in from my home internet connection and have signed in on this laptop before. 

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

Can anyone shed any light?

Thanks!

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1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    7 hours ago

    Hi AWVM05 

    Welcome back to our forums and thank you for your first post. Sorry to hear you are having issues when trying to use the email app on your laptop. We want to best help from here. To look into this, please confirm if you get the same error when logging into webmail? Also, do you use your third party app password when using the email app as seen here? 

    Thanks,