Forum Discussion

Legodude_uk's avatar
Legodude_uk
Tuning in
2 days ago

Resetting Password or recovery email address on secondary account

We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! 

We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” 

Has anyone else got any suggestions??

email
ntlworld
Password Reset

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    22 hours ago

    Hi Legodude_uk thanks for posting although we're sorry to hear of the concerns you've raised here regarding your son's email account.

    If you have had an IT Ticket raised for this issue, then there isn't a great deal further we can do to assist apart from to check the status of it unfortunately.

    We can't change the email address that the verification is being sent to, so we would advise to wait until you have further updates regarding the IT Ticket.

    We do apologise for any inconvenience in the meantime.

    Many thanks