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rowellc's avatar
rowellc
Joining in
2 years ago

Primary account login

The first email address I had was a ntlworld.com address, which always used to be the primary account. This isn’t recognised when I try to view my bills. Neither is the first virginmedia.com I created. I’ve different emails for different things, but have no idea anymore which is the primary account as none seem to be recognised. It lets me lay the bill without issue but not actually view it. How do I confirm which is my primary? How do I change it?

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi rowellc,

    Thank you for reaching out to us in our community and welcome back, it has been a long time, we hope you have kept well, sorry to see you are facing some issues finding out which is your primary Email and that you cannot view bills.

    So I can help I have sent you an invite into a private chat, please look out for the white envelope to accept.

    Regards

    Paul.