Hi,Today, my blueyonder.co.uk email stopped syncing in Outlook (on a Windows 11 Laptop). I removed the account in Outlook and tried to set it up again as IMAP. Outlook says 'Waiting for you Email Provider' and then it fails with the message 'Sign in failed. Please try again in a few minutes. You may need an app password'. I am using the app password. In fact, I went into My Virgin Media and created a new app password to use. I can access the emails on my android phone and tablet using this new app password, but it is only failing in Outlook.If I then click on 'Troubleshoot', it shows the error code INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE.I have a business email account (via another provider) and that is connected tOutlook fine via IMAP, so it is an issue with Virgin.Anyone know what is going on?Thanks.

I can access my ntlworld email account via the Virgin Media website but can't access it through various clients such as Outlook, Gmail or Blue mail. Is there a problem with settings for these client software apps e.g. port settings. This problem started this morning.

As my message above earlier they are aware and the agent I chatted with - not a robot - was escalating my complaint that many of us were not seeing new mail in Outlook but other options like Android still worked. I was told I would get a response in 2-3 days.....

Update - chatted with VM online, agent advised there is a problem with email and is escalating my issue to IT Team.

I'm encountering exactly the same issue, I keep going round and round and getting nowhere, VM have overcomplicated sign in imho

I, too, am having the same problem with one of my NTL accounts, but the other 2 sign in fine in Outlook. I've generated a new app password, but get absolutely nowhere, yet it's all fine on my tablet or webmail.

Outlook won't connect to IMAP | Virgin Media Community

20 Replies

pot-shadley
Dialled in
3 hours ago
I too have had this problem with IMAP. It works OK with POP but not IMAP using the same details!
ritchf
On our wavelength
3 hours ago
Seems to be a theme here, my suspicion is they are trying to make the service so awful for legacy domains we go abd find a new email provider!
I'm having the same issue on an ntlworld.com account
TheWozzer
Tuning in
3 hours ago
Same issue. Can connect via Webmail, but getting the Password prompt when using iOS.
Have changed password etc.
davidbalerno
Dialled in
3 hours ago
Mine working normally this morning - all missing emails from yesterday have correctly appeared! Clearly VM have fixed something.
- jonathonwebb
  Tuning in
  2 hours ago
  Did you have to change your password at all during the outage or after?
  im wondering if me changing the password during the problem has left a mismatch.
Jonesey
Dialled in
3 hours ago
Same issue here.
Stopped working sometime on Friday, using New Outlook in Windows.
Microsoft suggested a few things to try, but none of them worked but using Android seems to be ok.
blunderman
On our wavelength
5 hours ago
Same issue again. Started yesterday for me. Can connect on android devices with outlook but not windows. Same error messages. Used multiple machines. When I changed mail client on windows machines I also got it to work.
jonathonwebb
Tuning in
16 hours ago
Ive also had this start today at 16:15 on my mail app. I can still login to the web browser portal and see my email though. Do VM monitor these channels and deal with faults or have you guys progressed anything with a fault call?
- davidbalerno
  Dialled in
  14 hours ago
  As my message above earlier they are aware and the agent I chatted with - not a robot - was escalating my complaint that many of us were not seeing new mail in Outlook but other options like Android still worked. I was told I would get a response in 2-3 days.....
  - ritchf
    On our wavelength
    28 minutes ago
    Perhaps updating the status page to tell us they are doing something would be appropriate?
KimNewman
On our wavelength
17 hours ago
I have this too. All day yesterday - then resolved for about half an hour yesterday evening but went out again and still out. I happen to have an earlier, obsolete version of Outlook on my desktop and - bizarrely - that still works properly.
- Bookworm3
  Tuning in
  15 hours ago
  We had this problem with my husband’s NTL account not being recognised by Outlook. We were changing his computer but had the same issue so we managed to download Outlook classic and it installed fine!
  I'm having the same issue (see earlier post) and tried to install it on the Outlook app - straightforward no issues! Yet on my Win 11 computer it won't!
davidbalerno
Dialled in
18 hours ago
Same problem, my VM blueyonder account in Outlook has no emails received since the one at 2.22am today, others from earlier are showing. but there are several more today when I log in to VM directly in google. My gmail account IS working fine in Outlook. Searched for Outlook not working and seems it is fine.
- davidbalerno
  Dialled in
  17 hours ago
  Update - chatted with VM online, agent advised there is a problem with email and is escalating my issue to IT Team.
mr_pete
Dialled in
18 hours ago
Also this.
Started 22nd Oct. Now it's "blacklisted" me.
Worse, one app I use uses the BY address and I need to get an email to it to reset a password, which I can't get (even though it's set to fwd emails to my gmail, nothing is getting there)
- iczster
  Tuning in
  12 hours ago
  Exactly the same issue here.