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MatWork's avatar
MatWork
Just joined
2 days ago

Outlook won't connect to IMAP

Hi,

Today, my blueyonder.co.uk email stopped syncing in Outlook (on a Windows 11 Laptop). I removed the account in Outlook and tried to set it up again as IMAP. Outlook says 'Waiting for you Email Provider' and then it fails with the message 'Sign in failed. Please try again in a few minutes. You may need an app password'. I am using the app password. In fact, I went into My Virgin Media and created a new app password to use. I can access the emails on my android phone and tablet using this new app password, but it is only failing in Outlook.

If I then click on 'Troubleshoot', it shows the error code INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE.

I have a business email account (via another provider) and that is connected tOutlook fine via IMAP, so it is an issue with Virgin.

Anyone know what is going on?

Thanks.

Blueyonder
IMAP
outlook

21 Replies

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  • ritchf's avatar
    ritchf
    On our wavelength
    14 hours ago

    Seems to be a theme here, my suspicion is they are trying to make the service so awful for legacy domains we go abd find a new email provider!

    I'm having the same issue on an ntlworld.com account 

  • pot-shadley's avatar
    pot-shadley
    Dialled in
    13 hours ago

    I too have had this problem with IMAP. It works OK with POP but not IMAP using the same details!

  • Bookworm3's avatar
    Bookworm3
    On our wavelength
    2 hours ago

    I saw on a Microsoft forum last night that this is a known issue with new Outlook and, apparently,  MS fixed it in June! There was advice to contact MS via feedback on Outlook, but if you google this there are various things to try, but I'm not brave enough! Incidentally I now have, for the time being Outlook Classic and I've added the account, but classic is being phased out.