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MatWork's avatar
MatWork
Just joined
2 days ago

Outlook won't connect to IMAP

Hi,

Today, my blueyonder.co.uk email stopped syncing in Outlook (on a Windows 11 Laptop). I removed the account in Outlook and tried to set it up again as IMAP. Outlook says 'Waiting for you Email Provider' and then it fails with the message 'Sign in failed. Please try again in a few minutes. You may need an app password'. I am using the app password. In fact, I went into My Virgin Media and created a new app password to use. I can access the emails on my android phone and tablet using this new app password, but it is only failing in Outlook.

If I then click on 'Troubleshoot', it shows the error code INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE.

I have a business email account (via another provider) and that is connected tOutlook fine via IMAP, so it is an issue with Virgin.

Anyone know what is going on?

Thanks.

Blueyonder
IMAP
outlook

21 Replies

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  • bigarch39's avatar
    bigarch39
    On our wavelength
    2 days ago

    I can access my ntlworld email account via the Virgin Media website but can't access it through various clients such as Outlook, Gmail or Blue mail. Is there a problem with settings for these client software apps e.g. port settings. This problem started this morning. 

    • Paulyboy's avatar
      Paulyboy
      On our wavelength
      2 days ago

      I can access my ntlworld account   through my phones GMAIL email app but through Windows 11 laptop. Very odd .

  • KGB's avatar
    KGB
    Tuning in
    2 days ago

    I'm encountering exactly the same issue, I keep going round and round and getting nowhere, VM have overcomplicated sign in imho

    • Bookworm3's avatar
      Bookworm3
      On our wavelength
      2 days ago

      I, too, am having the same problem with one of my NTL accounts, but the other 2 sign in fine in Outlook. I've generated a new app password, but get absolutely nowhere, yet it's all fine on my tablet or webmail.