Hi, I remember reading that some ntlworld accounts were hacked into a few years back, and I would like to cancel this email account due to consistent phishing emails, etc. Could you help with this please?
Charliew wrote:I would like to cancel this email account
Can you please clarify whether you still have a VM broadband account.
If so, you should be able to delete the email account yourself as long as it is not the primary email address for your VM broadband account. Once you have clarified the situation regarding that email account I can advise accordingly.
If you are no longer a VM broadband customer, one of the Forum Team (VM staff who support this forum) can arrange for the account to be deleted for you.
Coenoby
Hi I have a similar issue where the account has been hacked but I no longer have a virgin media account. How can I get rid of it forever
Forum TeamHi Dillums,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with an old email account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi PGS73,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're also having issues with an old email account. This is something we can help sort for you too but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Dear Coenoby, thank you for you reply - I have updated my VM account to a different email address, and I can confirm that I have a VM package that includes broadband
I look forward to your reply
Charlie
Charliew wrote:I have updated my VM account to a different email address,
I have a VM package that includes broadband
Thanks for that update.
1) If the Ntlworld email account you wish to delete is a secondary email account on VM account then you can delete it yourself:
You should see your Ntlworld address listed with the option to delete it.
2) If the Ntlworld address is the primary email account (the one you originally used to access your main MVM account before you updated it to a non VM email address) then there is a complication.
The primary VM email address for VM broadband account is effectively baked into the VM system. Updating your VM account to a non VM email address only changes the Username of the account. However, it seems that the design VM's systems still requires the original email address to be kept in place.
The most recent advice I saw from VM staff on the forum confirmed that it is still not possible (even for VM) to delete the primary VM email account for a live VM broadband account.
One of the VM Forum Team (VM staff who support this forum) will contact you via this thread either today or tomorrow. They will be able to give you the definitive answer.
3) Assuming it is not possible to delete this Ntlworld email account I would suggest that you update the password for the ntlworld email account to an extremely complex password to make it as difficult as possible for hackers.
Also you could consider setting up a filter rule in the webmail account of your Ntlworld email account as below. That means that no new emails will arrive in the account.
In the meantime, keep an eye out for a reply from the VM forum team.
Coenoby
Forum TeamHi Charliew
Thanks for your post and welcome back to our community.
I'm sorry to hear your email account has been hacked.
I can assist in getting this closed for you.
I will send you a private message now.
Please look out for the envelope in he top right of the page and pop back to me when you can.
Hi,
Hoping that you can help me please. I am still receiving emails which were sent to my old ntlworld.com email address as I originally put a mail forwarding instruction in place. Sadly, all that I now receive is junk mail.
I recently left Vrigin Media, but I can still log into my account, so I tried to access the old ntlworld.com email account via "Manage other virgin Media accounts", but the account was not shown.
Would you be able to delete the old account please or at least cancel the forwarding instruction?
Many thanks.
Forum TeamHello crazybones,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the email address from your former account.
When did you leave Virgin Media as your email address will remain open for 90 days after your disconnection.
Kind Regards,
Steven_L
Hi Steven,
Thanks for picking this up.
Thsi time, I left VM at the end of Feb 25, but I didn't use VM email as I have my own domain and separate email host.
The ntlworld.com email address relates to my previous time with NTL/Virgin. I susbsequenlty left VM for a few years before returning. It is a very old email address which has a forward instruction in place to forward emails to my current email domain. I just need to either remove the forward instruction or better still, close the old ntlworld email address.
