Forum Discussion

DeeGee7's avatar
DeeGee7
On our wavelength
20 hours ago

Ntlworld email / Outlook

Wife's ntl account using Outlook not getting e-mails whereas my ntlworld e-mails coming through ok. What is the latest problem, and how do I fix it?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Has she setup her own VMO2ID user account yet?  Can she access the mailbox via "My VM" and Webmail?  Has she generated a new app password for the Outlook mail client?

  • DeeGee7's avatar
    DeeGee7
    On our wavelength

    Yes. She has her own VM02ID account and a new password etc.  She can get her ntlworld e-mails from the VM web page but not delivering to Outlook.

  • bigarch39's avatar
    bigarch39
    On our wavelength

    I can access my ntlworld email account via the Virgin Media website but can't access it through various clients such as Outlook, Gmail or Blue mail. Is there a problem with settings for these client software apps e.g. port settings. This problem started this morning. Can anyone advise?