Loss of Email - F010762348

Just had an email saying my historic emails are back.  Well, the folders are back it's true but they are all empty.  Hopefully they will fill up at some point but who knows?

Two secondary addresses were hit by the recent protracted problem, one ntlworld and the other virginmedia. The ntlworld one has returned albeit with no historic emails but the other has not. I am able to log in to its 'My Virgin Media' account and have changed its password but this has not helped with webmail access (the usual 'account is currently unavailable' screen). When trying to set the newly required app password (for Thunderbird) I get a blank screen. The ntlworld one receives your email updates, currently about restoring historic emails, but the virginmedia one, being completely out of action, leaves me in the dark. I would love to be enlightened...

Hello

For several weeks I have been having trouble confirming and viewing my sent emails are in the sent email folder.

If I compose a brand new email and send it off , it does appear in my sent folder.

The issue is that if I reply to an email that I have been sent I do not see my reply in the sent email so I get no comfort it’s reached it’s destination.

Can someone also advise how to set up read receipts too.

Thank you.

Andrew 

Has anybody else had their folders restored but with no contents?  This is on Outlook and webmail.  I was excited when the folders reappeared this afternoon but all empty.

I've got everything back 😁

Folders, contents, the lot.

For those that haven't, I suggest being patient as they clearly can't roll it all out at once

I put in a complaint via the web form. I kept calm, and kept to the point. I had a reply today which was a mish- mash of the sticky at the top of these 'email' posts. However, it went on to say that, (copied and pasted)

Update for my blueyonder emails:

It seems Axel has kept his word and that they have now been restored (message below) - previously empy folders seem now to be full and unfiled emails prior to 19th June have appeared in my inbox - so I am hopeful that at least the webmail side will be sorted for most of you fairly soon.

As for the app side of things...that's another matter - at least I did not touch anything passwordy during the outage so I may have a chance of restoring access on my tablet and phone....job for the weekend maybe.

06/07/2023 19:50

Hi,

We wanted to let you know that our teams have now completed the full restoration of your inbox, which means all of your historic emails should now be available.

We sincerely apologise for the disruption you have experienced, and we will be carrying out a full review of this incident to ensure we learn from it in future.

You do not need to take any action but if you need further assistance then our customer service teams are on hand to support.

Kind regards,

Axel Wehrle

Director of Customer Service, Virgin Media

I have just got one of my email accounts restored. I had switched off my laptop as I had been locked out of that webmail, and couldn't sign in at all. After about 2 hours, I switched the laptop back on, found I could sign in again on that account, and my emails and folders were all back, so this was between 11.00pm and 1.00am.

Sadly, still awaiting the other email account to be restored.

Hi,

I have just had 2 emails stating that the email recovery has been completed and all mail prior to 19th June has been restored.  This is not the case.  I have only got mail back to the 19th June in my inbox and ALL historic emails are still missing.  ALL archived data going back to 2011, whilst the folders are now visible, has not been recovered.

The email from Axel Wehrle stated to ask for further assistance if required - It is required...  ALL my historic emails are still missing.

Thanks

I deleted my secondary account then added it again and now it works with all messages recovered