Forum Discussion

PaMaUK's avatar
PaMaUK
Just browsing
28 days ago

Issue - Setting up two-factor authentication

Good Evening All,

It appears I'm a little late to the party (seeing a lot of complaints).

I don't login to my Virgin Account/ Email often, tried tonight and I'm being asked to setup two-factor authentication.

I've tried both a GMAIL and OUTLOOK alternative email account, but each time I get the message: "Sorry, something went wrong. Please go back and try again."

I've tried Chrome (& Incognito), Edge and the App. Same error each time. I think it's needed as part of this VirginMedia O2 ID that I need to create.

Which number is best to call? Hard finding a phone number on the site.

Many Thanks.

4 Replies

    • PaMaUK's avatar
      PaMaUK
      Just browsing
      28 days ago

      Thank you Graham, much appreciated.

  • PaMaUK's avatar
    PaMaUK
    Just browsing
    28 days ago

    @ Virgin Media Forum Moderators - I spoke with a technician, they tried to register my alternative email address, but reported the site was down for them also. Are you able to confirm also?

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      26 days ago

      Sorry to hear this PaMaUk, we have no issues of it currently being down.

      Could it be possible to try again and let us know how you get on?