Forum Discussion
- HughJarsseKnows their stuff
Also here to. No emails since 9am this morning??
Have sent 3 from other accounts, (Gmail, talk talk,, and a works one), yet nothing arrived here, 4 hours after being sent ??
Vm been 'hacked' again perhaps ??
- Cardiffman282Trouble shooter
Mine took around 10 minutes to arrive but did in the end.
- CurlyKylieDialled in
I'm getting a very small number of emails, most I'm expecting are still not getting through and it's been nearly 24 hours now.
There are a number of other posts saying the same thing, surely VM must know what is going on. Their Service Status says there isn't a problem, surely they have someone monitoring so how can they not see this is happening.
- greig2000_ukOn our wavelength
Same here, nothing I'm expecting is getting through. Got a reply from this forum on another thread I started though that has been the only one today. I'm expecting around 6 emails...
- SigmaFibre optic
I have not received a single email since yesterday on my NTLWorld account. I've sent a few test emails to myself, but none have been received, neither via an email client on my PC, nor Virgin's webmail.
I can still send email and it gets sent as normal, but I'm not receiving anything.
- HughJarsseKnows their stuff
Interesting to note...nobody from VM has bothered to reply??
Obviously not interested,, as usual!
They 'wait' a week, to see if the problem magically 'sorts itself out' before venturing any sort of response, then ask, 'have you tried another browser, or PC, or, or, or, hopefully.........
VERY quick to take their money, but VERY S...L...O...W to fix any problems.
- CurlyKylieDialled in
Update Wednesday evening, this has been ongoing since Tuesday morning. A very small number of email had come through, probably well under 5% and some of those had been delayed by some time. There are some I've not received, so that's about 36 hours delay so far.
I called Virgin and got passed through four different departments, all checking I can see my inbox etc etc and showing very little understanding of what the problem was. I appreciate that they need to run through the basics but I was very clear walking through that it wasn't an authentication type problem. That was all they did for the first 90 minutes of the call.
Some test emails were sent and those sent from within Virgin seemed to take between 1 and 5 minutes to be delivered. A couple of external tests also came through within a few minutes. One email arrived which was sent more that 24 hours earlier.
Looking at the email headers the delay is with the cluster of mx???-prd-nl1-vmo.edge.unified.services SMTP servers accepting incoming emails. The 24 hour delayed email was through mx12 for example.
Eventually she said there is a delay on emails and apologised. I've no idea if she did find that out or just to get rid of me, but she said she's raising a complaint as I did express my displeasure that surely their IT department should be able to see this and also show it on the server status.
She couldn't say when it will be fixed.
- HughJarsseKnows their stuff
'She couldn't say when it will be fixed.'
Well perhaps we should reply
'Well, we cant say when we will pay our bill when it comes in next'
As mentioned yesterday, Nobody from the 'staff' has bothered to pick this up... Not really interested, are they??
I have now had 'some' emails come through from Tuesday, but not all of them. (It's Thursday today, so 2 days late!)
but still missing others...
Trustpilots reviews say it all basically!! https://uk.trustpilot.com/review/www.virginmedia.com
- jpeg1Alessandro Volta
Surely you must have realised by now that VM want to get rid of their email service.
They stopped issuing new email addresses two years ago. The frequent faults and lack of response to them show that they would rather users go away and use different email.
Now you even have to use non VM email for your main account, so that when VM email fails or is permanently closed you will still be within reach.
Do yourself a favour and start moving your contacts across to your non VM email while you still can.
- alphaomega16Up to speed
Same here and I got sites asking for 2fa for email, THIS IS WHY I HATE 2FA.
- SigmaFibre optic
It's still not working properly. Can we get a response from Virgin??
As for 2FA via email, this is one of the reasons why it's a terrible idea! Until this issue is fixed, there are certain sites I can't sign into.
- CurlyKylieDialled in
Some have been slowly trickling through this afternoon. I've analysed some of the headers to see if there was a pattern to the delay but there doesn't seem to be much consistency across the cluster. The third column is the time take for their edge server to accept the incoming email.
mx3-prd-nl1-vmo.edge.unified.services 2024-05-07 15:50:39 UTC 21m 3s mx3-prd-nl1-vmo.edge.unified.services 2024-05-08 08:19:59 UTC 2m 22s mx3-prd-nl1-vmo.edge.unified.services 2024-05-08 19:39:01 UTC 2m 51s mx5-prd-nl1-vmo.edge.unified.services 2024-05-09 10:52:42 UTC 2d 1h 51m 27 mx5-prd-nl1-vmo.edge.unified.services 2024-05-08 01:46:35 UTC 4m 6s mx6-prd-nl1-vmo.edge.unified.services 2024-05-07 08:07:23 UTC 0s mx6-prd-nl1-vmo.edge.unified.services 2024-05-09 16:21:12 UTC 2d 5h 30m 23s mx6-prd-nl1-vmo.edge.unified.services 2024-05-08 13:59:12 UTC 1m 49s mx7-prd-nl1-vmo.edge.unified.services 2024-05-07 15:56:09 UTC 19m 53s mx7-prd-nl1-vmo.edge.unified.services 2024-05-09 14:25:20 UTC 1d 21h 53m 19s mx10-prd-nl1-vmo.edge.unified.services 2024-05-07 17:50:25 UTC 26m 58s mx11-prd-nl1-vmo.edge.unified.services 2024-05-07 17:00:28 UTC 2m 21s mx12-prd-nl1-vmo.edge.unified.services 2024-05-08 19:19:42 UTC 23h 9m 47s mx12-prd-nl1-vmo.edge.unified.services 2024-05-09 12:50:35 UTC 23h 37m 47s mx12-prd-nl1-vmo.edge.unified.services 2024-05-09 15:44:04 UTC 11h 39m 57s - Zammie21On our wavelength
Hi CurlyKylie,
"Are things improving with this issue?
I currently cant check my ntlworld account,as my phones on charge.
Isaw in another thread that the moderators have now flagged it up as an issue,and things will be fixed.
Its a real pain,as imortant emails arent getting through,along with the obigatory 20'ish daily spam emails.
- CurlyKylieDialled in
Hi Zammie21, yes they are improving. Quite a few emails are dribbling through now, they are coming in randomly from over the past couple of days. Some have no delay, and there are some which still haven't arrived so it's not fixed but looks to be in recover.
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