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Phil57's avatar
Phil57
Joining in
9 months ago

How to delete a primary email address?

Hello

My mother passed away last year. Her virgin media account has been closed & finalised. 90 days has elapsed since all this was done. However, her e-mail address (an ntlworld account) is still showing as active. How do I get it deleted for good?

Thanks.

  • Hi Phil57

    Thanks for your post and welcome back to our community.

    I'm very sorry to hear of your loss. 

    I will pop you a private message now so we can take a look at deleting the email account.

    Please look out for the envelope in the top right of the page and pop back to me when you can.