Gmail not recognising Ntlworld.com

Quorny 

"Anybody else had this problem"

Yes, everyone who tries to send an email to an ntlworld.com email address.

There are already several threads running on the forum about that but here's the main one:

https://community.virginmedia.com/discussions/email/sending-to-my-ntlworld-email-bounces-with-recipients-domain-does-not-exist---log/5632932

As you can see there, VM are working on resolving the problem

Coenoby

Hi Quorny 

Welcome to the Community Forums. 

Sorry to hear about your email concerns. We were aware of an outage affecting customers with an email address on the NTLWorld.com domain who could not send or receive emails.

This has since been resolved as of 6pm last night, so please do let us know if you're still having any issues at all or if you have any further concerns. 

I'm still having problems, yet you say it was resolved as of last night?!  I asked my family to send me an email but I didn't receive them, I asked a company to send a pre paid label for a return, it didn't arrive.....When I phoned Virgin Media this morning, I was told that the problem is still ongoing so now I'm confused, please can you help?

Hi David, no I'm still not receiving all emails, the odd one or two every couple of days makes its way through, that's all. I asked a company to send me a label, they tried twice but it didn't come through, they used a different email address, still nothing, my families emails aren't coming through either. I also tried sending an email to myself using one of my other addresses, nothing came through but there was a 'could not send' email that came back a couple of days afterwards, I think the error code was 73137. I have done nothing to my emails that would explain why I'm not getting them all. Please can you help before I go insane? Many thanks. 

Apologies, the error number on the odd email that comes back when I try to email myself from another address is 3137.  The problem is still there, please can somebody help?  I spent nearly an hour on the phone when it first started and was told that the problem could take 3 days to fix, that time is up and other people seem to have their email back again, but I don't.  Some of the emails that I imagine should have come through to me and haven't, are important, and I'm not getting them! I'm getting an odd email to a couple of my addresses over the course of a couple of days, but that's it.  I don't know what the last paragraph of your message means, but I imagine that's a no.

Something I've noticed is that while I'm on my pc, I (very) occasionally see the little box that comes up on the bottom right of my computer informing me of new mail but when I go to my inbox on Outlook or log in to VM to view it, it's not there!  So where is it all going and why isn't it coming to me?  I haven't changed anything or done anything different at all.  Nobody on here seems to be willing or able to help me, which is really disappointing.