Email disappeared :(

lindsay19751​ 

It would be worth sending a test email to that virgin.net email address.

• If you do not get an error message back then it's a hopeful sign that the email account does still exist even if you cannot currently access it.
• However, if you get a non delivery error message back saying that the account is "unknown" then I'm afraid that's a clear sign that the email account has been deleted. In that case it cannot be restored by VM.

Since 2022 when VM stopped issuing new email accounts they have been closing down email accounts  that are not currently linked to a live VM broadband account. See their announcement of that here  Some important information if you have a Virgin Media email account | Virgin Media Community - 5607207 

If your virgin.net email account was never linked by VM to your current broadband account then it may well have been closed as part of that exercise. 

However, one of the Forum Team (VM staff) will contact you via this thread in a day or so and they may be able to clarify things and help you.

Coenoby

Hi lindsay19751, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've lost access to your virgin.net email address. The first thing we need to establish is, are you still an existing Virgin Media subscriber with active services with us?

Pop back and let us know so we can help further. 

Many thanks, 

What is the full web address of the home page you are using?