Forum Discussion

RockinBaz's avatar
RockinBaz
Joining in
10 hours ago

Email Access Problem

I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page

Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !

Blueyonder
email
password
Password Reset

1 Reply

  • DavidGibbons1's avatar
    DavidGibbons1
    Just joined
    9 hours ago

    I have just been locked again. this has happened before. this time I can not access my virgin media account at all, it just says forbidden...the phone calls are lengthy ( once you find a number to call) replies always different and I have had a ticket logged. my previous experience of a logged ticket is that it comes to nothing I expect it to come to nothing.

    I would also appreciate any advice. I need to be able to access my virgin media emails..

    How do I send an email to the tech team?