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AdrianWhyte's avatar
AdrianWhyte
On our wavelength
3 days ago

Changed Passwords for VM Account and 2 email accounts via auto generated.

I have today changed my password for my VM Account (3rd Party email client address) and created a new (3rd Party email client address) and password for my Wifes new VM Account.

I have also changed my ******@ntlworld.com app password for my desktop Outlook and phone email apps using the auto generate password for both myself and my wife. 

In desktop outlook I have changed the paswords for both our *****ntlworld.com email accounts and this works fine (send & receive).  I have changed the password on my mobile phone email client and again that works fine.  I tried changing the password on my wifes mobile phone (same make & model) but keep getting a message "Couldnt Verify Account" "The username or password is incorrect or POP3/IMAP access isnt turned on for this account.  Check your email account settings on the web and try again"

I have tried this on the web now using my wifes 3rd Party email client address and its associated password - but i get a window reply "Oops you can't do that right now ...................... etc etc".  Ive tried this accessing my own web mail page but also get the same message. 
Very frustrating when we changed the passwords for security reasons..... 

What is the solution it doesnt work on one mobile device and web access can't be acheived.

email
ntlworld
Password Reset

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi AdrianWhyte 

    Thanks for posting and welcome back to the community. 

    For third party client emails, you need to log in first to the online account; virg.in/myVM

    Then go to account settings. Virgin Media Mail settings. Generate password. 

    It's that password, plus the email, for the log in details :).