Blueyonder email to gmail goes to spam
Email from my blueyonder account to gmail accounts is going to spam. This last happened back in March. I think this is something Virgin and Google have to sort out out a high level.
Best wishes
Greg
Forum Discussion
55 Replies
I am having the same issue. All emails from my blueyonder accounts are being treated as spam by gmail users.
Similarly, I had the same problem a few months ago - I thought it had improved since then but has suddenly got worse again.
From everything I can see, this is an issue with Virgin Media and how emails are sent from the blueyonder accounts. Please can Virgin Media treat this seriously and resolve it with Gmail.
Same issue with me as well.
Also experienced the same problem earlier this year.
Please can Virgin Media resolve this issue with Gmail as soon as possible. There must be other blueyonder account holders affected who perhaps are not yet aware that their emails to gmail accounts are going into spam.
Problem with emails from blueyonder going into spam folders of Gmail account holders still not resolved.
Are Virgin Media doing anything about the issue?
Yep same happening for me again - so annoying as lots of recipients now use gmail and not receiving my blueyonder emails as they sit in their spam folder. It took weeks to sort out earlier this year - please VM/Gmail take this seriously and sort it out speedily and for good.
This started happening to me as well a couple few weeks ago and is still happening.
It seems to be mainly with gmail accounts. I sent an email to a gmail account I have and it went to spam. I then marked the email as `not spam' but further emails went to spam.
As Greg says this appears to be the same problem that happened back in March.
This needs to resolved ASAP.
Happening to me as well. This is ridiculous, come on VM sort it. To be honest I regret renewing my contract with VM and almost certainly will not when it comes up for renewal as the service at times is awful.
I forgot to say that the most annoying thing about this is that there is no notification that the email has not been received. Therefore, you assume is has been and that the recipient will answer it or will have got your message/information.
I have only once had a `Mail delivery failure' email so have copied the information below in the hope that this will help the tech support people fix this problem.
host gmail-smtp-in.l.google.com [142.250.27.26]
SMTP error from remote mail server after pipelined end of data:
550-5.7.1 [84.116.50.34 12] Gmail has detected that this message is likely
550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this
550-5.7.1 message has been blocked. For more information, go to
550 5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError a640c23a62f3a-afefcd63a0csi1831901266b.770 - gsmtp
Same problem here. Not only to gmail also some other small domains (outlook, hotmail etc all ok)
Anyone have a fix?
Why are the forum team not picking up on this issue and getting the tech department to sort. Last time it took weeks which is not acceptable.
Just wondered if this is the correct place to raise this problem or should we be reporting this as a fault to Virgin?
Just wondered if this is the correct place to raise this problem or should we be reporting this as a fault to Virgin?
This is the Virgin media community so by posting here you are reporting it to virgin. However, the fault really lies with Gmail and it is the gmail postmaster that needs to address the issue.
Will Virgin be reporting this to Gmail then? I'm also concerned that other domains may be affected as well.
I told Virgin directly but they're being glacially slow in responding.
- David_Bn
Forum Team
Hi gjmichaelson, we'd like to see if we can have this fed back to our team to see if we can have this matter resolved for you.
Do please check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
Google has the following page that suggests that Virgin need to organise something called a DMARC: https://support.google.com/a/answer/2451690?visit_id=638936274114551014-3795267277&p=DmarcRejection&rd=2
- Molly_T
Hi All 👋 I'm just returning to keep the public thread updated.
Thanks to gjmichaelson for PMing with myself and my colleague 📩.
We collated some information requested by the moderators who have escalated it via the relevant internal channels, and raised it for investigation. It's on the radar as an issue that needs to be resolved.
Thank you for your patience whilst they look into it! Hopefully it gets sorted. 🤞
Wishing you all the best.
Gmail still sending BY emails to spam - 3 weeks now, very frustrating. Is it ever going to be sorted or just forgotten about and we all move away from BY emails?
problem has lasted over a week. Can't VM staff fix their smtp server?? Gmail now routes ALL emails from blueyonder senders into spam folders. Please fix!
Two people I email regularly say that all my recent blueyonder.co,uk emails are going into their spam folder rather than their inbox. They are both on gmail. Is there anything I can do?
They are just ordinary emails, and somebody else I email every day (not on gmail) gets them OK in his inbox .
