Forum Discussion

Csparr's avatar
Csparr
Tuning in
4 months ago

Blueyonder email going to gmail spam and vice versa

My blueyonder emails are now going to gmail spam. And anything coming the other way is just not arriving at all! This is really unacceptable - please help!

3 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    4 months ago

    Hi Csparr 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with your Blueyonder emails going to your Spam box of Gmail. We cannot support any third party email client applications, you would need to refer to Gmail settings or discuss on their support pages.

  • KimNewman's avatar
    KimNewman
    On our wavelength
    4 months ago

    This happened before some months ago - and affects everyone with a BY address (including me). It's Gmail's fault but I'd hope VM would feel obligated to ask Gmail to address the issue rather than leave it to many, many individual clients who are being massively inconvenienced. 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      4 months ago

      Hi KimNewman thanks for your message here.

      We do appreciate your comments, but unfortunately you would need to please ask Gmail to look into this issue.

      We hope this is resolved for you soon.