Blueyonder Email Address Not Working (Primary account)
Bit of a strange one. My primary email address (a blueyonder one) is not working on my desktop. My secondary addresses (both virginmedia) are working fine. I keep getting asked to change my password on the primary account, but am unable to do this as when I click on the button I get this message;
You can’t reset your password online right now, as you don’t have additional details set up on your account.
To reset your password, please contact us and one of our team will help you.
Everything works fine on my phone. I haven't contacted anyone about this yet as it all works ok on my phone so would prefer not to mess that up while I still have some access. Does anyone have any ideas? I have tried clearing cookies. This is through webmail, but Thunderbird is the same. I am a current Virgin customer.
Thank you.