Netflix billing issue - cancel

I've been a loyal Virgin Media customer for over 20 years - since the Blueyonder days, but the way they’ve handled this Netflix billing issue is disgraceful. I never signed up for Netflix separately - I ordered it through Virgin, meaning it should be their responsibility to remove it. Instead, they keep telling me to log in to Netflix and cancel it myself, even though I have no login details for Netflix because it was all set up via Virgin!

This has been dragging on since last November, with endless emails, generic responses, and absolutely no real help. They even admitted that Netflix's “add-to-bill” was active on my account, yet still refused to take responsibility. Instead, they gave me £41.98 credit as a "goodwill gesture" - but that money was mine anyway and doesn’t solve the problem. Netflix is still on my account, been trying to cancel it since last November

Now they claim my complaint is “resolved” when it absolutely isn’t. How is it resolved when I’m still being told to fix their mistake myself? This is the worst customer service I’ve ever experienced in my two decades with Virgin Media.

If you ever have a billing issue with Virgin or add any kind of account, be warned - you’ll just get passed around in circles until they hope you give up.

 

[Mod - title edited for clarity]