Worst service for 25 years
Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century.
A cost increase of 8% has coincided with a 98% degraded connection.
Symptoms: HUB3 red light on permanently for at least 4 weeks - most of the time no connection, occasionally very slow for a few minutes - factory reset makes no difference - have tried everything - VM online tests tell me that nothing is wrong - remote chat support has not been helpful so far.
Technically competent, though now hindered by age-related visual impairment - but I don't think I have made a mistake.
Assuming I'm not the only one - can anyone suggest what I could do next?
Wisning you all a sunny bank holiday 😎
This morning VM sent us a very competent, knowledgable, un-nerdy, empathetic and socially-skilled engineer. We now have a Hub 5. Previous service level restored 🌻