Forum Discussion

astarte's avatar
astarte
Tuning in
9 months ago

Worst service for 25 years

Right now I'm paying nearly £70 per month for a service that is less reliable than the dial-up modem service I had at the end of the last century. A cost increase of 8% has coincided with a 98% degr...
NOT GOOD ENOUGH
red light
  • astarte's avatar
    astarte
    9 months ago

    This morning VM sent us a very competent, knowledgable, un-nerdy, empathetic and socially-skilled engineer. We now have a Hub 5. Previous service level restored 🌻

Megan_L's avatar
Megan_L
Forum Team
9 months ago

Hi Astarte,

Thanks for posting on our Community Forums for the first time! I am sorry that the subject is around your poor connection and red light on your Hub. But as Jbrennand has mentioned, you've come to the right place to get it sorted 🤗
As your Hub 3 has a red light it will need replacing via a technician visit which I'll book in via a Private Message in a moment. 

As for your connection issues, we'll need you to monitor your connection after the replacement so that you can tell us whether it's still the same. We'll still be happy to help. 

I'll send you my Private Message now to get a technician booked in 👨‍🔧

Speak soon,

Meg