LEAVING VIRGIN AFTER 16 YEARS
Sadly I am having to leave Virgin after being a loyal customer of 16 years, I am a low user just emails and facebook, my package included free calls of weekend even though friends always call me it is nice to have the comfort of a landline. as my 13 year old Nokia mobile is out of the ark! The reason I am leaving is because my monthly payment is going up from £19 to £53 as contract ends in 2 days, I called retention team but they could only offer £35 a month, which is much too much as I am small income as a new pensioner, because I am not on benefits I cannot get help even though my internet connection is important for me for hospital appointments, doctors appointments etc..
So I am panicking now trying to find another service provider, but worry about all my emails when i go with another provider, how do I set up another email address and transfer my old emails that have photos attached?
Virgin offer new customers good deals, but if you are a loyal customer they cannot match it. Very naughty when I have never changed since I first had a laptop in 2008. So now I have this worry how to change, I have a heart condition so not to have stress but tonight I am STRESSED.
Also I want to keep my landline so have to find a provider who still can provide this service, most have broadband only which is limiting my choices, PLUSNET are phasing out landlines because most people use mobile phones. That is not good for those who don't have a mobile, if elderly.
I need advice now if I can find a cheap broadband and landline provider, what I do next, this is scary for me as wherever I worked I had IT back up. I don't want to change but have to as finances are dictating.
A couple of weeks ago there was outage for 48 hours on my emails I kept getting updates on the status on my mobile,, should I have had a reduction on my bill?
Does anyone have recommendations which provider is best?
Any advice greatly received.
Thank you.
Once your contract expires I believe it goes onto a rolling 30-day contract for which you give 30 days to get out of it.
You should stop using an ISP's email, I use Gmail, Yahoo and Outlook and Gmail is the best.
You can check out options for broadband and phone on Moneysupermarket.com, and the lowest average monthly cost I see is Now's £21.83 for 12 months (but phone is PAYG).