Forum Discussion

F0rbesy's avatar
F0rbesy
Tuning in
2 years ago

WiFi pods not connecting

Evening,

I’m sorry but this is another post about both my WiFi pods not connecting to my hub 5. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. I have contacted CS many times over phone/WhatsApp and also been over this forum previous posts and nothing has helped. 
One WiFi pod is flashing blue and the other flashing white. 
they are both on the same circuit as the hub is and still not connecting.

tried pressing WPS and nothing.

anyone please help 

Hub 5
Pods
WIFI
wifi pods
  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    VM get your finger out and re-pair customer's VM Pods to the replacement Hub without having to be badgered.

    • Dealseeker's avatar
      Dealseeker
      Joining in
      2 years ago

      Hi So do VM need to pair the pods to the hub at their end to then make the pods work? So fir example you couldn't just say swap pods with a neighbour but the serial number / specific pods need to be paired on their system?  Nothing I'd read anywhere suggested that was required.    I have the exact problem that pods don't pair to HUB 5. Connect App doesn't see pods until they connect to Hub so it's no help either. 

      • Lee_R's avatar
        Lee_R
        Forum Team
        2 years ago

        Hi Dealseeker 

        I can see that my colleague Kathryn is now liaising with you.  I will therefore leave you in her very capable hands.

        Regards

        Lee_R

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    VM do have to remotely enable the replacement Hub to work with each specific VM Pod.

    Yesterday a VM Team member posted the text that follows, but initial feedback suggests this does not work.

    Pair a VM Pod to a different Hub

    Press the WPS button on the router, press and hold it for around 20 seconds.
    Then plug the Pods in, they should then pair.

  • Markpe's avatar
    Markpe
    On our wavelength
    2 years ago

    I have exactly the same situation, you have my sympathy!

    I’ve now made half a dozen calls to VM re: my wi-fi booster pods. I also recently got a new Hub and the old pods do not work. I have since found that this is because the VM central team need to link the serial numbers to the new hub. I’ve given the serial numbers to the VM team and they should’ve been linked by now. However, several phone calls and hours of wasted time I’m getting nowhere! Seems like such an easy fix but nobody at VM seems to be dealing with the job ticket. Meanwhile, lack of WiFi throughout my house remains. So frustrating! 

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 years ago

      Hi Markpe thanks for posting.

      Sorry to hear you've had issues with connecting your hub to your WiFi pods.  I can see that you've already tried the advice my colleague Ashleigh recommended and you had no success, sorry.  I would like to see if there's something we can do for you on our team. I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R