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strowell01's avatar
strowell01
Joining in
14 days ago

WiFi Pod Not Connecting to Hub

I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. 

Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app.

Thanks!

Hub3
pod
WIFI

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 days ago

    Hi strowell01 đź‘‹.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your Wi-Fi Max pod. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina