Forum Discussion

Les2013's avatar
Les2013
On our wavelength
6 months ago

WiFi keeps dropping connection issue

Need some assistance, I have a hub 3 and it keeps on what appears to be dropping wifi. I can be watching YouTube browsing the web and then the web or YT would buffer for ages and then come back to life. I have been having this issue for a while. 

during the day (wife works from home) drops completely 3/4 time a day for about 5min each time. 

thanks 

  • Les2013's avatar
    Les2013
    On our wavelength

    Anyone able to offer any solution of what could possible the causing this? 

    thanks 

  • Client62's avatar
    Client62
    Alessandro Volta

    We had similar on our Hub 3 the root of the problems was VM Smart Wi-Fi + Auto channels causing random dropouts when the Hub 3 changes Wi-Fi channels.

    The configuration below has solved the Hub 3 Wi-Fi dropout issues...


     

    • Les2013's avatar
      Les2013
      On our wavelength

      Thank you, much appreciated for,your reply, I shall give this a try.

      does this mean the router is at fault? 

       

      regards 

  • Client62's avatar
    Client62
    Alessandro Volta

    At fault is perhaps a little harsh as any Wi-Fi service that has Auto Channel enabled could be expected to suffer the same glitches.  Imagine random 1 or 2 second outages of the electricity, we would that notice that and that is what occurs during a Wi-Fi auto channel change. 

    • Les2013's avatar
      Les2013
      On our wavelength

      Thank you, I have changed the settings and will monitor over the next 48hrs. 

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi Les2013 thanks for your reply.

        Please keep us posted if you need any further help!
        Many thanks

  • Client62's avatar
    Client62
    Alessandro Volta

    Try the iPad with Apple Relay disabled / any other type of VPN disabled.

    Note that the VM Connect app will repeatedly re-enable Smart Wi-Fi and Auto Channels,
    it also enabled our Guest Wi-Fi and deleted the Reserved IP entry for our Epson printer.

    The Connect app is a very intrusive app and remains so for as long as it is installed on your mobile.

    For more speed on the 5Ghz band test using 40 MHz and 80 MHz of channel bandwidth to see which is faster.

    • Les2013's avatar
      Les2013
      On our wavelength

      I have deleted the app off all devices and let’s hope the issue is sorted.

      it was a connecter in the grey box that is out side the house on the wall.