Recently had Virgin installed and paid for the 1gb package, it was working great throughout the house. Now just 5 days after installation in one of the rooms where I was getting speeds of 250mbps I am now barely getting 40mbps why is this? I have tried for over an hour to speak to a real person but keep getting put with a robot. How would I speak to an actual human?
Hi W4terfall 👋
A warm welcome to our Community Forums and thanks for your post.
I am sorry to hear you are experiencing some issues with your WiFi.
I'd recommend our 👉 Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a Pod is needed, you'll be prompted to order one.
Let me know how you get on.
