Forum Discussion

clareherbinator's avatar
clareherbinator
Settling in
2 years ago

Websites being blocked but childsafe and virusafe turned off

Hoping someone can help me. 

To my knowledge I haven't changed any settings recently regarding our internet however I am having issues accessing some websites (several that are related to my work) and even some links to google that I tried opening.

I have made sure that virus safe and child safe settings are turned off but I still am having the same problems.  

Any advice?

6 Replies

  • This is the privacy message that I am getting:

    Your connection is not private

    Attackers might be trying to steal your information from form.jotform.com (for example, passwords, messages or credit cards). Learn more

    NET::ERR_CERT_COMMON_NAME_INVALID
     
    This server could not prove that it is form.jotform.com; its security certificate is from *.prod.lg.securingsam.com. This may be caused by a misconfiguration or an attacker intercepting your connection.
     
  • yes no issues there.  I can't access on my phone or laptop connected to VM hub but if I used data rather than wifi on phone, then everything is fine.

     

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Hi clareherbinator,

      Thanks for posting and welcome to our community 😊

      Sorry to see you're having some issues accessing some websites. Can you confirm if you're tried accessing in Incognito mode, and whether that makes any difference?

      Alex_Rm

  • legacy1's avatar
    legacy1
    Alessandro Volta

    I'm guess there are many servers for this site by the route you get too it and the certificate to the server your going too has not been updated

    I get to form.jotform.com fine

    tracert form.jotform.com

    Tracing route to go.lb.jotform.com [35.201.118.58]
    over a maximum of 30 hops:

    1 7 ms 7 ms 7 ms 10.112.32.133
    2 8 ms 9 ms 7 ms basl-core-2a-ae63-650.network.virginmedia.net [80.1.81.177]
    3 * * * Request timed out.
    4 14 ms 9 ms 11 ms eislou2-ic-4-ae0-0.network.virginmedia.net [62.254.59.130]
    5 17 ms 14 ms 14 ms host-213-104-85.166.not-set-yet.virginmedia.net.85.104.213.in-addr.arpa [213.104.85.166]
    6 12 ms 16 ms 11 ms 216.239.62.75
    7 11 ms 11 ms 11 ms 172.253.66.89
    8 18 ms 17 ms 16 ms 58.118.201.35.bc.googleusercontent.com [35.201.118.58]

    Trace complete.

  • Client62's avatar
    Client62
    Alessandro Volta

    form.jotform.com works fine for us, we have Virus Safe ON & Child Safe OFF