Help, all of a sudden, some websites are blocked by Virgin Media, despite having both childsafe and virussafe off, under online security.
I tried turning on and off childsafe but it doesn't turn on or off, it stays off with the following error 'Sorry the changes you made were not saved, please try again'.
I'd like resume browsing with all filters off. Can this please be looked at and resolved?
Thanks
Also websites like vimeo.com and reddit.com and protonvpn.com don't work properly.
vimeo.com and reddit.com give errors and only connect after several retries.
Protonvpn just doesn't work.
I posted a more concise version of this thread in a single post under Broadband
Until it is resolved manually set Google for DNS. Use 8.8.8.8 and 8.8.4.4.
Unfortunately, the Virgin Media Hub 3.0 does not allow changing DNS settings.
Is Virgin Media looking at this issue, any ETA when it is going to be resolved?
I'll try that and report back, thanks.
Yes, i know you can't change the DNS on the Router, however you can set the DNS manually on most devices. This will bypass the VM filters in the same way your mobile device does. It will be a workaround until it is sorted by VM.
Hi Sabrina, thanks, I'll try that and report back
Another customer having their time wasted...
https://community.virginmedia.com/t5/Security-matters/Parental-controls-stuck-on/td-p/5603999
