Wall Socket not matching the cable sent by Virgin Media
I am trying to install the wifi, while the socket in the flat does not match the cable. The cable diameter is exactly the same as the socket diameter.
Forum Discussion
4 Replies
That looks like a TV aerial socket.
Standard cut/paste reply to a 'missing socket' topic would be ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these
(styles and colours may vary and branding may be non-VM (such as former cable TV companies).
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
Thanks for clarifying.
I found a virgin media socket but I think it maybe an old version of socket which requires a different cable or even wifi set.
- Sabrina_B
Forum Team
Hi HH12345 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with installing your Virgin Media Hub. The socket that you have found is a standard Coaxial Aerial for terrestrial TV. We would need to bring you in for a private message to arrange an engineers visit.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Those are telephone sockets which are no use for VM broadband, unfortunately. You need to find the thick coaxial cable type which is shown in the linked example photos.
Does the shiny white paint in your photos suggest that you have moved into a recently-refurbished flat?
If so, it is not uncommon for VM cables to be stripped out during a refurb process as they are bulky and unattractive.
If you cannot find the coaxial cable connections, or trace them from the omnibox outside, you'll need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
