Forum Discussion

azharpatel86's avatar
azharpatel86
Tuning in
2 years ago

VM connect app forcing to optimise networks

VM connect app forcing me to optimise network. But I want to keep my 2G and 5G networks separately which makes it easier for me to identify connections. 
Also, on VM connect app my wifi pod connection status is always fair regardless of where I place them. Even if I place them next to the HUB 3 it does not make any difference. 
I have got replacement Wifi pod but the issue remains the same. 
Technical support help couldn’t do much apart from sending new wifi pod. 
Anybody with similar issue and/or solution please? 
Thanks

 

 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey azharpatel86,

    Welcome to the Community Forums and thanks for the post.

    Sorry you are having this issue, the Connect app will always advise on setting your Hub to our standard settings. With the Pods they will not work correctly with a split network and only works when both bands are together. We would advise running the diagnostic checks on the Pod with the settings optimised and joined. If you would like to do this I would be happy to run some further checks with you.

    Joe

    • azharpatel86's avatar
      azharpatel86
      Tuning in
      2 years ago

      Thanks for your reply. Much appreciated. 
      I optimised the network as suggested by app but that didn’t change anything. 
      Also, I have always used wifi pod with split networks without any issue until last three weeks. 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey azharpatel86,

        Thanks for coming back to me, the Pods will work to some capacity but not as fully intended, they will connect to one of the bands and only provide that one at a further distance, thus only affecting the devices on that band, for you to get the best out of your Pod we would advise having a combined network.

        Joe

  • Jmacs's avatar
    Jmacs
    Joining in
    2 years ago

    I'm detesting this.... I now can't manage my network through the connect app so will have to switch to another service. Home-pods or not it's not what everyone needs. My advice would be to get the developers to make it a suggestion instead. All this update has done is make my experience with the company worse. Everything that is good will eventually be destroyed seems to be the mantra 

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 years ago

      Hi Jmacs,

      Thank you for your feedback regarding the latest Connect app update. We will take your feedback onboard to the relevant teams for a resolution. Please bear with us in the meantime.

      Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Ditch the close to useless VM Connect app and the restrictive VM Pods.

    Invest is a Wi-Fi Router / Mesh and move to a solution that you own and can fully control.

  • Vonrichter's avatar
    Vonrichter
    Joining in
    2 years ago

    personally for me, my experience with the virgin media app and virgin media in general is utter **bleep** and if it asks me again to optimise my network the pods and hub 5 are all going in the bin and ill be cancelling my contract.

  • Itsthebigbang's avatar
    Itsthebigbang
    Joining in
    2 years ago

    I'm having the same issue it so f**k**g annoying and I see VM is no help they used to be good but now I'm seriously considering changing to another provider 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    There are many forum posts similar to this thread, still folks are having such difficulty grasping both the VM Connect app and the VM Pods are designed for a dual band Wi-Fi network with shared SSID / Password.

    If you intend to use a dual band Wi-Fi network with different SSIDs / Passwords, uninstall the VM Connect app and return the VM Pods replacing them with retail Wi-Fi Repeaters / Router / MESH / Wi-Fi Access points that can support the way you wish to operate.

    • Jmacs's avatar
      Jmacs
      Joining in
      2 years ago

      Excluding pods as I agree with that despite them working if managed correctly, the connect app was and is perfectly capable of managing split band networks and had done for a very long period of time. In fact it was so effective that when VM decided to update the app to force optimise there were still devices paused on WiFi that could not be unpaused (even after optimisation). It was sheer luck that I knew how to resolve this. Also, at no point does the app say it needs to do so because of the app but it states it's for our benefit

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Failing to list all Paused devices is a known defect of the VM Connect app.

  • mtfcboy's avatar
    mtfcboy
    Joining in
    2 years ago

    I'm getting this message too on the connect app , but I have a single ssid? I don't want to optimize it , in case it changes the name of my ssid,  

  • Deestuar's avatar
    Deestuar
    Joining in
    10 months ago

    I have the same issue and have some devices that don't work on 5ghz and want to seperate them out which gets screwed every time a do the optimise. It makes rebooting wifipods impossible unless I go back into the router afterwards and change it back. In my optimise the optimise network is not optimal