VM booster stopped working - trying again

VM no longer supply boosters. They now supply Pods. If you wait here a day or two a VM Mod will pick this up and discuss. 

Hey mnsolihull,

Thanks for reaching back out to us, I can see that you are presently in a private message with my colleague, if you keep messaging them there, they will be able to assist you more.

Joe

Are pods "free" on your package?  Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you?

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever

Hello mnsolihull.

Thankyou for your post.

Sorry to hear about the issue with your Boosters no longer working.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

Hi Gareth. Thanks but this has finally been dealt with by another agent albeit with a very unsatisfactory outcome. Apparently my Virgin supplied boosters are no longer available and you now provide pods. When I renewed my Virgin contract these were left off despite me being told that the contract was exactly the same as before so I Virgin no longer have to cover them. A previous agent who was dealing with this stated he would send some pods but since I provided my address have heard nothing from him. This has left me needing to spend money sourcing new WiFi boosters in order to continue to watch my TV. I have to say that I am very disappointed in this situation especially as I’ve been a customer for over 20 years - something that will be remembered at renewal time. 

I'm shocked how much time folks waste griping at VM Customer Support, but fail to act.

If this had been in any way critical, a Wi-Fi Mesh or Powerline extenders could have been collected same day from Argos / Screwfix / Currys or delivered next day from Amazon.