mnsolihull
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Re: VM booster stopped working - trying again
Hi Gareth. Thanks but this has finally been dealt with by another agent albeit with a very unsatisfactory outcome. Apparently my Virgin supplied boosters are no longer available and you now provide pods. When I renewed my Virgin contract these were left off despite me being told that the contract was exactly the same as before so I Virgin no longer have to cover them. A previous agent who was dealing with this stated he would send some pods but since I provided my address have heard nothing from him. This has left me needing to spend money sourcing new WiFi boosters in order to continue to watch my TV. I have to say that I am very disappointed in this situation especially as I’ve been a customer for over 20 years - something that will be remembered at renewal time.1.2KViews0likes0CommentsVM booster stopped working - trying again
Hi. Posted the following some weeks ago: Hi. I have a pair of virgin supplied power line boosters pg9072lg. Signal has been fine for ages but recently stopped. Have gone through set up and re pairing to no avail. Noticed the white power light is not on on the booster nearest the hub which suggests no power although it shows red when setting up and it is warm. Any suggestions please? Seemingly helpful guy got involved with pm’s and said a replacement would be sent. My pm’s are now ignored and I can’t get other people interested as an agent is already involved. The agent hasn’t replied for 4 weeks and still have no WiFi. Can someone pick this up please? Travis_M to mnsolihull 3 weeks ago Re: VM booster stopped working Thank you, I'm going to organise some replacement pods. I just lastly need to confirm your full home address please1.4KViews0likes7CommentsRe: VM booster stopped working
Hi Travis_M. You were initially very helpful in PM and following the info I provided and tests completed, said you would replace my faulty Virgin supplied booster. I have not received the pods you promised and you are no longer responding to my PM’s. This is very disappointing and my initial great impression of Support has diminished considerably.666Views0likes0CommentsVM booster stopped working
Hi. I have a pair of virgin supplied power line boosters pg9072lg. Signal has been fine for ages but recently stopped. Have gone through set up and re pairing to no avail. Noticed the white power light is not on on the booster nearest the hub which suggests no power although it shows red when setting up and it is warm. Any suggestions please?894Views0likes7Comments