Forum Discussion

KhanMW's avatar
KhanMW
Tuning in
5 months ago

Virgin media disabled my WiFi bandwidth can I connect a router? Only LAN works.

 

Since installing the new hub 5 as a replacement from the hub 4 I’ve been totally blocked from the wireless connection from virgin media’s side as they’ve disabled both 2.4 and 5ghz. Even the engineer couldn’t re enable it as it was constantly turning back off.

i believe this was done by a worker who cut the call while meddling with my account settings.

I’ve gone 2 days without WiFi because of this. The agents on the other end cannot solve this whatsoever they can only offer a replacement hub(which we already tried today with the engineer) or booking an engineer. As you can tell we’ve tried both. 

still no luck. The engineer says I have to wait another 2 days for him to come back and call people on his end to reset IP or something like that? Because they’re not available today. So now I have to go another 2 days without WiFi.

There is no bandwidth but the WiFi works with ethernet only. I’ve tested this on the ps5 and it gives 850 mbps download.

Can I buy a router with WiFi 7 and connect it via ethernet to the hub to get a WiFi signal around the house? Being reliant on the bandwidth of the router instead of the none existent bandwidth of the hub 5? And how would I go about doing this if it were possible. 

bandwidth
WIFI
  • legacy1's avatar
    legacy1
    Alessandro Volta
    5 months ago

    Not that what you said should be possible but yes you can get your own router and put hub in modem mode thats if the hub stays in modem mode.

    but do you need wifi 7?

     

  • fizz's avatar
    fizz
    Fibre optic
    5 months ago

    Try a pinhole reset on that hub first.. also I have had funny things with hub 5 and remembered settings from the connect app. 

    • KhanMW's avatar
      KhanMW
      Tuning in
      5 months ago

      We’ve reset it hundreds of times. We’ve had 3 hub replacements since then and another engineer visit. The problem was temporarily solved by disabling them re enabling something which allowed us to turn on the bandwidth. But then it was disabled again over night and we had to do it again. 

  • mda99das's avatar
    mda99das
    Up to speed
    5 months ago

    Most people will have an old router from another ISP. You can turn off DHCP and allocate it a static IP. Then you can use that router for the WiFi until the hub issue is fixed.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    So you have had 2 replacement Hub's and they both do the same thing?  Have you uninstalled the Connect app before doing a full 60 second pinhole reset?  As noted by fizz  the app can try to reset settings on the Hub in some cases, and this may be the issue?  Do not reinstall the app when doing the reset and testing, in fact don't bother with the app at all.  You can manage the Hub with the admin console.

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    In the Connect app turn off the option to restore settings from a previous Hub.

    Once this is done try re-enabling the Wi-Fi in the Hub 5 menu.

    • KhanMW's avatar
      KhanMW
      Tuning in
      5 months ago

      The connect app doesn’t detect the hub ever. I’ve tried using the app it doesn’t pick up my hub even before this issue. 

    • KhanMW's avatar
      KhanMW
      Tuning in
      5 months ago

       always shows these two even when I had the hub 4. The app is awful.

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    I'd be thinking it was time add a Wireless Access Point or
    to move from Router mode to Modem mode + a 3rd party router.

    Regardless, to take back control of the Wi-Fi situation.

    • KhanMW's avatar
      KhanMW
      Tuning in
      5 months ago

      Yh I’ve just bought a deco x10 I would have to connect that to the hub. Does the hub HAVE to be in modem mode for it to work with the deco x10? Triple pack? 

      Also as of right now the WiFi is working fine because I’ve disconnected my WiFi 6 Pod, disabled ‘old router settings’ on the connect app and disabled ‘smart optimisation’ on the IP admin. I’m not sure what these settings do but so far so good. Could you tell me what they do? Disabling smart optimisation does it mean I have to chose 5ghz/2.4ghz manually on each device? And what does the VM connect setting do?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    5 months ago

    yes use modem mode but really you should of got a router.