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Mannystk's avatar
Mannystk
Just joined
2 years ago

Urgent Help Required - Remote Desktop connection to companies network does not work!

Hi All,

Urgently need help with this issue as it seems to only happen on my virgin media connection.

I am trying to remote desktop from my work laptop using my VM connection but i keep getting this error... It does not happen when i am in the office or when i hotspot from my phone or use another connection..

I have tried to call VM to get support but no luck.. My modem is modem only and i se a netgear R8000P - I've checked all the settings there and nothing is blocking it at my end that i can see..

Anyone can assist please?

  • Client62's avatar
    Client62
    Alessandro Volta

    I get a response from : nslookup rdgateway-r1.wvd.microsoft.com
    But I get "not reachable" from :  ping rdgateway-r1.wvd.microsoft.com

    Are you wishing to rdp direct from your VM connection to rdgateway-r1.wvd.microsoft.com ?
    or do you first connect a office VPN & then rdp ?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Remove router connect laptop  to hub in modem mode power off for 2 mins

    also change DNS to 1.1.1.1 , 8.8.8.8 or 9.9.9.9

  • Client62's avatar
    Client62
    Alessandro Volta

    A using a Public DNS does not make rdgateway-r1.wvd.microsoft.com reachable.

  • I forced the dns change in my router before and it didnt fix the issue

    • Mannystk's avatar
      Mannystk
      Just joined

      There are hundreds of other staff who manage to connect to the same address - So it is online

  • Client62's avatar
    Client62
    Alessandro Volta

    I am out of ideas.

    Below is via Planet VPN with Netherlands selected as the exit point :


     

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Yes VM and EE have a routing problem as O2 is fine to port 3389

     

    O2

    C:\temp>tracetcp rdgateway-r1.wvd.microsoft.com:3389

     

    Tracing route to 51.140.57.159 on port 3389

    Over a maximum of 30 hops.

    1 2 ms 2 ms 3 ms 192.168.255.247

    2 24 ms 25 ms 61 ms 192.168.8.1

    3 * * * Request timed out.

    4 * * * Request timed out.

    5 * * * Request timed out.

    6 * * * Request timed out.

    7 Destination Reached in 61 ms. Connection established to 51.140.57.159

    Trace Complete.

     

    VM

    C:\tracetcp_v1.0.3>tracetcp 51.140.57.159:3389

     

    Tracing route to 51.140.57.159 on port 3389

    Over a maximum of 30 hops.

    1 6 ms 10 ms 11 ms 10.112.32.133

    2 12 ms 11 ms 11 ms 80.1.81.185 [basl-core-2b-ae63-650.network.virginmedia.net]

    3 * * * Request timed out.

    4 20 ms 18 ms 17 ms 213.105.11.198 [tcl5-ic-7-ae0-0.network.virginmedia.net]

    5 18 ms 16 ms 15 ms 207.46.219.212 [ae65-0.lts-96cbe-1a.ntwk.msn.net]

    6 19 ms 18 ms 20 ms 104.44.239.101 [ae25-0.icr01.lon22.ntwk.msn.net]

    7 * * * Request timed out.

    8 * * * Request timed out.

    9 * * * Request timed out.

    10 * * * Request timed out.

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    Trace Complete.

    EE

     

    C:\temp>tracetcp 51.140.57.159:3389

     

    Tracing route to 51.140.57.159 on port 3389

    Over a maximum of 30 hops.

    1 3 ms 4 ms 4 ms 192.168.255.247

    2 3 ms 2 ms 12 ms 10.112.227.1

    3 44 ms 69 ms 41 ms 10.247.176.102

    4 * * * Request timed out.

    5 * * * Request timed out.

    6 * * * Request timed out.

    7 126 ms 63 ms 45 ms 109.249.132.12

    8 66 ms 47 ms 28 ms 62.172.103.199 [peer3-et4-1-6.slough.ukcore.bt.net]

    9 63 ms 80 ms 49 ms 104.44.37.125 [ae66-0.ier04.lon04.ntwk.msn.net]

    10 26 ms 48 ms 73 ms 104.44.55.180 [ae29-0.icr04.lon22.ntwk.msn.net]

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.

    Trace Complete.

  • Client62's avatar
    Client62
    Alessandro Volta

    It is up to the employer to solve why there are so many routes that fail to gain access.

    Some jockey in the IT team will have set the profile for what can and what can not route to this host.