Good morning
I’d like to speak with a UK customer service rep. I spoke with your colleague Jamie before Christmas, however I know can’t get through. It’s extremely frustrating and I struggle with your phillipine/Indian call centres. I look forward to your help.
I don't disagree with your sentiment, but VM have chosen to use offshore centres and if there was a magic wand to get a UK-only agent, everyone would use it.
What's the issue you've got? Perhaps you can get some help on this forum if you explain the problem.
Hello,
My connection continuously drops out several times a day, across all rooms and across all devices. Virgin have booked an engineer as they say the router or line needs attention. Unfortunately the engineer has not turned up. Not sure you can help, but I’m always keen to take advice.
Hi AutoAndrew 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having and that the engineer hadn't turned up at the time of posting 😔
When was the engineer visit booked for exactly and has it been carried out since?
Advice on how to fix internet problems can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
