Forum Discussion

mlcmtl_lover's avatar
mlcmtl_lover
Just joined
3 days ago

Service not yet installed - calls, restart....everything's tried

I moved my home yesterday - installation pack arrived (just cables, no hub)

I installed, it doesn't work...

I rebooted, it doesn't work...

I checked service status - it says service has not been installed yet

I called - the service team said the service has not been transferred yet, now transferred and please wait for 30 minutes

I checked service status again - it's still not installed yet...

I have spent more than two hours on try...try again...google...calls

When can I have internet again??????

Broadband

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    10 hours ago

    Hi mlcmtl_lover 

    Thanks for posting and welcome to the community. Sorry to hear of any activation issues. I'll send you a PM now to sort everything.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Try calling 0800 953 9500 which is the activation line and have the hub serial number (should be on a sticker on the base) along with your new account number and area number which can be found on your bills and contract

    You could also try calling the pre-installs team on 0800 052 1734 and ask them what's happening. 

    (It can take a couple of days for a member of the forum team to pick up your post)